FAQ

 

FAQ

HOW LONG WILL IT BE BEFORE RECEIVING MY ITEM?


IF YOU ARE IN THE UNITED STATES PLEASE ALLOW 2-4 WEEKS FOR YOUR ITEM TO ARRIVE


IF YOU ARE INTERNATIONAL ( OUTSIDE THE U.S OR CANADA ) PLEASE ALLOW 30 BUSINESS DAYS BEFORE ARRIVAL


WHAT DO I DO IF I RECEIVED A DAMAGED ITEM?


IF YOU RECEIVED A DAMAGE ITEM, OR YOUR NOT COMPLETELY SATISFIED WITH YOUR ITEM PLEASE CONTACT OUR TEAM AT....


ClocksAndSocksShop@gmail.com WE WILL START YOU ON OUR REFUND PROCESS.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

PLEASE ALLOW 3 - 5 BUSINESS DAYS FOR ORDER PROCESSING. We do our best to process everything within 24 hours, and due to high demand it may take a little longer.


I STILL HAVE NOT RECEIVED MY REFUND WHAT DO I DO?


PLEASE ALLOW 2-3 BUSINESS DAYS TO RECEIVE YOUR FULL REFUND. AFTER THE END OF THE 3rd BUSINESS DAY YOUR MONEY HAS NOT BEEN PUT BACK INTO YOUR ACCOUNT PLEASE CONTACT YOUR BANK FOR MORE INFORMATION


WE WILL SEND YOU A REFUND RECEIPT ONCE WE TRANSFER THE FUNDS BACK TO YOU.


I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?


OFTEN, WHEN YOU ORDER MULTIPLE ITEMS WE UTILIZE DIFFERENT DISTRIBUTION CHANNELS, AS SUCH MANY TIMES EACH ITEM WILL WILL BE SHIPPED SEPARATELY. YOU MAY RECEIVE ONE ITEM BEFORE THE NEXT SO DON'T PANIC - YOUR ITEMS WILL GET TO YOU.


I PLACED AN ORDER AND I NEVER RECEIVED A CONFORMATION EMAIL.. WHATS GOING ON ?


PLEASE CHECK YOUR SPAM FOLDER TO SEE IF YOUR CONFIRMATION EMAIL WAS SENT THERE.


Got a Question? Send us an Email or use the "Contact Us" Page :) 

Additional Contact email - ClocksAndSocksShop@gmail.com